Return & Refund Policy

At The Graves Collective, every item is handcrafted with care. Because many of our products are custom-made or personalized, our return policy differs from that of mass-produced retailers.

Custom & Personalized Orders

Due to the personalized nature of these products, all custom and personalized items are non-returnable and non-refundable unless they arrive damaged, defective, or we made an error in your order.

Please double-check all names, dates, spelling, colors, sizes, and customization details before placing your order. We create your item exactly as it is submitted.

If we make a mistake, we'll make it right.

Non-Personalized Items

Non-personalized products may be returned within 30 days of delivery.

To be eligible for a return:

• Item must be unused and in its original condition.

• Item must be returned in its original packaging whenever possible.

• Customer is responsible for return shipping costs unless the return is due to our error or the item arrived damaged.

Once we receive and inspect your return, we'll issue a refund to your original payment method.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the product and the shipping box (including any visible damage)

Once reviewed, we'll repair, replace, or refund the item at no additional cost to you.

Order Changes & Cancellations

Because we begin production quickly, order changes or cancellations are only possible within 24 hours of purchase.

Once production has started, custom orders cannot be canceled.

Natural Wood Disclaimer

Wood is a natural material, and each piece is unique. Variations in grain, color, knots, and texture are normal and make every item one of a kind. These natural characteristics are not considered defects.

Shipping Delays

We are not responsible for shipping delays caused by carriers, weather, or other circumstances beyond our control. However, we'll gladly help you work with the carrier if an issue arises.

Contact Us

If you have any questions about your order or our return policy, please contact us through our Contact page or email us at the address listed on our website. We're always happy to help.